Turn Every Chat Into Revenue With
MULTICHAT 365
Manage WhatsApp, Messenger, Instagram & more in ONE place.
Automate conversations, capture leads, and close sales — 24/7 without extra manpower.
Imagine what you could do if you had an expert chatbot answering questions 24/7
Fickle, one-size-fits-all chatbots that do more harm than good
- Generic GPT tools don’t answer based on your training data
- Custom-built bots are finicky and difficult to maintain
- Customer service staff takes 3+ months to train
- Bogged down with support tickets
An automated resource that super charges your support team
- Provide 24/7/365 quality customer support with instant responses
- Automate answering the vast majority of support tickets
- Make your current support team twice as productive
- Free up time to work on higher-level tasks
From first chat to repeat customer, all in one platform
Capture leads from every messaging app
Multichat 365 unifies leads from your website, WhatsApp, Facebook Messenger, Instagram, TikTok, SMS, and more in a single company inbox. Our AI agent works 24/7 to engage leads, create rich profiles, and recommend products. Never miss an opportunity.
Focus your team on high-intent leads
Let your AI agent act as a 24/7 sales and customer service assistant. It answers common inquiries, nurtures interest, schedules appointments, and seamlessly routes sales-ready leads to your human team, freeing them to focus on what they do best: closing sales.
Boost conversion with targeted campaigns
Tap into rich customer data, such as purchase or booking history, to segment customers and send retargeting messages that truly resonate. Send timely reminders, surveys, and coupons to maximize conversions. Track campaign ROI and focus on marketing strategies that yield the best results.
Drive repeat business on autopilot
Create CRM automations that turn your support team into revenue partners. Use AI agents to handle transactional updates, resolve order inquiries, and assign follow-ups. Integrate with your systems to automate loyalty campaigns and nurture lasting relationships.
Trusted by World-Class Brands to Deliver
Hundreds of brands trust Multichat 365 solutions to power their global commerce. See thier Customer Success Stories in the Insights section.
The Core of Your Customer Conversations
Built to help online sellers manage customer messages efficiently, respond faster, and stay in control, Multichat 365 empowers businesses to handle marketplace and social conversations from one centralized inbox.
By unifying chats from Shopee, Lazada, WhatsApp, Facebook Messenger, and other channels, Multichat 365 eliminates message fragmentation and gives teams full visibility into every customer interaction — in real time.
Hosted on a secure, cloud-based platform, Multichat 365 scales with your operations, supports team collaboration, and ensures every customer receives a timely, consistent, and professional response across all channels.
Can Your Team Keep Up with Customer Messages Across Multiple Channels?
Online sellers face constant pressure to respond faster across Shopee, Lazada, WhatsApp, Facebook Messenger, and more. Without a centralized inbox, messages get missed, replies slow down, and teams lose visibility. These fragmented workflows lead to lost sales, frustrated customers, and wasted time switching between platforms.
Multichat 365 solves this by unifying all customer conversations into one intelligent inbox — built for real-time replies, team collaboration, and scalable support. Respond faster, stay organized, and d
Manual Chat Switching > Unified Inbox Made Simple
Many teams still jump between multiple apps to check and reply to messages — wasting time and missing customers. With PayRecon Multi-Chat, all messages from every connected channel flow into one centralized inbox for faster, cleaner responses.
Missed Messages & Slow Replies > Real-Time Notifications
Delayed responses often happen when messages go unnoticed. Multi-Chat delivers instant notifications so your team never misses an incoming customer inquiry.
Duplicate Replies & Team Confusion > Clear Conversation Assignment
Without ownership, multiple staff reply to the same customer — or no one replies at all.
Assign conversations, leave internal notes, and manage replies clearly with built-in collaboration tools.
No Customer Context > Full Conversation History View
Replying without context leads to poor customer experiences. Multi-Chat shows complete message history so your team can respond accurately and confidently every time.
Platform Chaos > Centralized Channel Management
Managing chats separately across marketplaces and social platforms slows teams down. Multi-Chat centralizes all channels into one dashboard — reducing complexity and improving efficiency.
Limited Communication Tools > Built for Scalable Support
Basic messaging tools can’t keep up as your business grows. Multi-Chat is built to scale with your operations, supporting higher chat volumes, multiple users, and expanding channels without breaking workflows.
Cross-Platform Sync Engine
Unified Chat Command
Centralized Multi-Channel Hub Manage messages, customer queries, and sales inquiries from Shopee, Lazada, TikTok Shop, WhatsApp, Facebook, and Instagram in one unified dashboard — no more switching apps or losing track of conversations.
Context-Aware Smart Replies
Smart AI Automation
Powered by Retrieval-Augmented Generation (RAG) technology, the AI suggests accurate responses based on your real-time inventory and product details, ensuring customers get the right answer instantly.
AI Escalation
Escalate to a human when necessary
While AI can handle a vast majority of inquiries, some conversations require human touch. Users can seamlessly transition the conversation to a live agent at the push of a button. This hybrid approach ensures that users always receive the best possible assistance.
Instant Cross-Border Communication
Real-Time Translation
Break down language barriers with built-in translation that automatically converts incoming messages into your preferred language and translates your replies back to the customer’s native language.
360° Customer Profile
Customer Context Intelligence
Access a complete snapshot of your customer the moment they message you. See their total lifetime value, frequent delivery addresses, and preferred payment methods directly in the chat sidebar.
Performance Analytics Dashboard
Team Performance & Control
Track individual agent KPIs including average response time, resolution rate, and customer satisfaction scores. Identify top performers and areas for training to optimize your support team’s efficiency.
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Talk with an expert to learn more about Multichat 365.